Privacy policy

Privacy Policy

Last updated: September 9, 2026

This Privacy Policy explains how Peptide Science, a trading name of PS Digital Commerce Ltd, collects, uses, stores and shares personal information when you visit our website, place an order, contact us or otherwise interact with our services.

Peptide Science operates this website using Shopify, which provides the ecommerce platform and associated technology used to deliver our online services.

For the purposes of applicable UK data protection law, PS Digital Commerce Ltd is the data controller in relation to personal information processed for our own business purposes.

1. Information We Collect

Depending on how you interact with Peptide Science, we may collect the following categories of personal information:

Contact Information

This may include:

  • name;

  • billing address;

  • delivery address;

  • telephone number; and

  • email address.

Order and Transaction Information

This may include:

  • products ordered;

  • order value;

  • transaction history;

  • returns, cancellations or refunds;

  • delivery information; and

  • payment status or payment reference information.

Payment Information

Payments may be processed by Shopify or other payment service providers.

Depending on the payment method used, relevant payment providers may process payment card details, bank information or other financial information.

Peptide Science does not necessarily receive or store complete payment card information where payment is processed directly by a third-party payment provider.

Account Information

If customer accounts are available, we may process information associated with your account, including account details, preferences and settings.

Communications

We may process information that you provide when contacting us, including:

  • customer service enquiries;

  • order enquiries;

  • complaints;

  • return requests; and

  • other communications.

Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • website activity;

  • pages viewed;

  • approximate location derived from technical information; and

  • cookie or similar technology identifiers.

2. How We Collect Personal Information

We may collect personal information:

  • directly from you when you place an order, create an account, contact us or otherwise provide information;

  • automatically when you browse or interact with our website;

  • from Shopify and other service providers acting on our behalf;

  • from payment providers;

  • from delivery and fulfilment providers; and

  • from other third parties where permitted by law.

3. How We Use Personal Information

We use personal information where necessary for legitimate business and legal purposes.

Processing and Fulfilling Orders

We use personal information to:

  • process and manage orders;

  • confirm payments;

  • arrange UK delivery;

  • provide order and dispatch updates;

  • manage returns, cancellations and refunds; and

  • respond to order-related enquiries.

The principal lawful basis for this processing is that it is necessary to perform our contract with you or to take steps at your request before entering into a contract.

Customer Service and Communications

We use personal information to respond to enquiries, provide customer support and manage our relationship with customers.

Depending on the circumstances, this processing may be necessary for performance of our contract with you or for our legitimate interests in operating and supporting our business.

Security and Fraud Prevention

We may process personal information to:

  • protect our website and business;

  • detect and prevent fraud;

  • investigate suspicious transactions;

  • protect customer accounts; and

  • prevent misuse or unlawful activity.

We generally rely on our legitimate interests in protecting our customers, website and business.

Legal and Regulatory Obligations

We may process and retain personal information where necessary to:

  • comply with legal obligations;

  • maintain appropriate accounting or transaction records;

  • respond to lawful requests from regulators, courts or law enforcement;

  • establish, exercise or defend legal claims; and

  • enforce our terms and policies.

The lawful basis may be compliance with a legal obligation or our legitimate interests, depending on the circumstances.

Marketing

Where permitted by law, we may use contact information to send information about Peptide Science, catalogue updates or other relevant communications.

Where consent is required, we will rely on your consent.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided in the communication or by contacting us.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • operate essential website functions;

  • remember preferences;

  • maintain shopping cart functionality;

  • understand website performance;

  • improve website functionality; and

  • where permitted, support analytics or marketing.

Some cookies may be placed by Shopify or other third-party service providers.

Where required by applicable law, non-essential cookies will be used only after appropriate consent has been obtained.

You can also control certain cookies through your browser settings.

5. Shopify

Our website and ecommerce services are hosted by Shopify.

Shopify processes certain personal information relating to your access to and use of the website in order to provide its services to us and, in certain circumstances, for its own purposes.

Information submitted through our website may therefore be processed by Shopify and its service providers.

For more information about Shopify's processing of personal information, please refer to Shopify's applicable consumer privacy information and privacy portal.

6. Who We Share Personal Information With

We may share personal information where reasonably necessary with:

Shopify

To host and operate our ecommerce website and related services.

Payment Providers

To process and verify payments.

Delivery Providers

To arrange delivery of orders within the United Kingdom.

We normally provide delivery providers only with the information reasonably necessary to complete delivery, such as your name, delivery address and relevant contact information.

IT and Service Providers

We may use third-party businesses providing services such as:

  • website hosting;

  • email services;

  • cloud storage;

  • analytics;

  • security;

  • customer support; and

  • technical infrastructure.

Professional Advisers

Where necessary, information may be shared with accountants, legal advisers, insurers or other professional advisers.

Government and Regulatory Authorities

We may disclose information where required by law or in response to a valid legal request.

Business Transactions

If PS Digital Commerce Ltd undergoes a reorganisation, sale, merger or similar business transaction, relevant personal information may be transferred as part of that transaction where permitted by law.

We do not sell customer personal information as part of our ordinary business activities.

7. International Data Transfers

Although Peptide Science currently supplies products only to addresses within the United Kingdom, some of our technology or service providers may process or store personal information outside the UK.

Where personal information is transferred internationally, we take steps to ensure that appropriate legal safeguards are used where required.

These may include:

  • UK adequacy regulations;

  • recognised contractual safeguards; or

  • other lawful transfer mechanisms permitted under UK data protection law.

8. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, tax, dispute-resolution and regulatory requirements.

The retention period may depend on:

  • whether you have an active customer account;

  • the nature of your transactions with us;

  • applicable legal record-keeping requirements;

  • whether information is required in connection with a complaint or dispute; and

  • whether continued retention is necessary to establish, exercise or defend legal claims.

Information that is no longer required will be deleted, anonymised or otherwise securely disposed of where appropriate.

9. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system or method of electronic transmission can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of any account credentials associated with their account.

10. Your UK Data Protection Rights

Subject to applicable law and any relevant exemptions, you may have the right to:

Access

Request confirmation of whether we process your personal information and obtain a copy of that information.

Rectification

Ask us to correct inaccurate or incomplete personal information.

Erasure

Ask us to delete personal information in certain circumstances.

Restriction

Ask us to restrict the processing of personal information in certain circumstances.

Data Portability

Receive certain personal information in a structured, commonly used and machine-readable format and, where applicable, request transfer to another organisation.

Object

Object to certain processing based on legitimate interests.

You also have an absolute right to object to the use of your personal information for direct marketing.

Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

We may need to verify your identity before responding to certain requests.

11. Marketing Preferences

You can opt out of marketing communications at any time.

You can do this by:

  • selecting the unsubscribe option in a marketing email; or

  • contacting Peptide Science using the details below.

Opting out of marketing does not prevent us from sending necessary transactional communications regarding existing orders, payments, deliveries, customer service matters or other service-related information.

12. Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and, where appropriate, delete the information.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy information provided by those third parties before providing them with personal information.

14. Complaints

If you have concerns about how Peptide Science processes your personal information, please contact us first so that we can investigate the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Further information about your rights and making a complaint is available from the ICO.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal requirements or regulatory guidance.

The current version will be published on this website and the Last updated date will be amended accordingly.

16. Contact and Data Controller

For questions regarding this Privacy Policy or to exercise your data protection rights, please contact:

Peptide Science
a trading name of PS Digital Commerce Ltd

Registered in England and Wales
Company No. 17402861

Email: peptide_science_uk@proton.me
Telephone: +44 7350 083743
Address: MSP, 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole BH16 6FH, United Kingdom

For the purposes of applicable UK data protection law, PS Digital Commerce Ltd is the data controller for personal information processed for its own business purposes.