Shipping Policy

Shipping Policy

Processing Time

Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays).

Once your order has been dispatched, you will receive a shipping confirmation email. Where applicable, tracking details will be provided and may take up to 24–48 hours to become active.

Shipping Times

Estimated delivery times are as follows:

  • United Kingdom: 2–4 business days
  • Europe: 3–7 business days
  • International: Delivery times vary depending on the destination country and customs processing.

Delivery times are estimates only and cannot be guaranteed.

International Shipping

PS Research Labs offers shipping to the United Kingdom and selected international destinations.

International shipments may be subject to customs duties, VAT, import taxes, import fees, or local regulations. These charges are the sole responsibility of the customer and are not included in the product or shipping cost.

Customers are responsible for ensuring that the import, possession, and use of research products comply with the laws of their country.

PS Research Labs cannot be held responsible for packages delayed, returned, confiscated, or seized by customs or other authorities.

Tracking

Tracking information will be provided once your order has been dispatched.

Please note that tracking updates may not appear immediately and can take up to 24–48 hours to become active.

Temperature-Sensitive Products

Certain research products may be temperature-sensitive.

All orders are carefully packaged for transport; however, PS Research Labs cannot guarantee product stability where deliveries are delayed due to customs inspections, courier delays, weather conditions, or other circumstances beyond our control.

By placing an order, you acknowledge and accept this risk.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is supplied during checkout, PS Research Labs cannot be held responsible for unsuccessful delivery. If you notice an error after placing your order, please contact us immediately. We will make every reasonable effort to amend the address before dispatch.

Lost or Damaged Shipments

If your parcel arrives damaged or appears to have been lost in transit, please contact us as soon as possible.

We will work with you and the courier to investigate the issue and assist where reasonably possible. Claims relating to lost or damaged shipments may require confirmation from the courier before further action can be taken.

Contact

If you have any questions regarding shipping or delivery, please contact us before placing your order.

Website: https://psresearchlabs.com