Frequently Asked Questions

What type of products does Peptide Science supply?

Peptide Science supplies research materials intended exclusively for laboratory, analytical and scientific research applications.

Are your products intended for human or veterinary use?

No.

All materials supplied by Peptide Science are intended strictly for research purposes and are not intended for human or veterinary consumption, administration, therapeutic use or diagnostic application.

Do you provide dosing or administration guidance?

No.

Peptide Science does not provide dosing instructions, administration guidance, medical advice or recommendations relating to personal use.

Do you ship outside the United Kingdom?

No.

Peptide Science currently ships to United Kingdom addresses only.

How do payments work?

After placing an order, payment instructions will be provided once the order has been reviewed.

What payment methods do you accept?

Available payment methods are displayed or communicated during the order process.

Please use your order number as the payment reference where requested.

How long does order processing take?

Orders are typically prepared for dispatch within 1–2 business days, Monday to Friday excluding public holidays.

How long does delivery take?

UK delivery typically takes approximately 2–4 working days after dispatch.

Delivery estimates are not guaranteed and may be affected by courier delays, weather conditions or other circumstances outside our reasonable control.

Do you provide tracking?

Where tracking is available, tracking information will be provided after dispatch.

Tracking information may take some time to become active after collection by the courier.

How are research materials packaged?

Orders are securely packaged to help protect research materials and maintain package integrity during transportation.

How should research materials be stored?

Storage requirements may vary between materials.

Purchasers should refer to any product-specific storage information provided and ensure that materials are handled and stored appropriately for their intended laboratory application.

Can I return an order?

Return and cancellation rights depend on the circumstances of the order and applicable law.

Please refer to our Returns Policy and Terms & Conditions for further information.

What should I do if my order arrives damaged or incorrect?

Please contact Peptide Science as soon as possible with your order number and details of the issue.

Where appropriate, photographs of the parcel and product may be requested to assist with the investigation.

Peptide Science is a trading name of PS Digital Commerce Ltd, a company registered in England and Wales.

Company No. 17402861