Returns

Refund Policy

At PS Research Labs, customer satisfaction is important to us. Due to the nature of our products, the following refund policy applies.

Returns

For quality assurance and product integrity reasons, we do not accept returns of products that have been delivered.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery.

To help us investigate your claim, please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We will review each case individually and, where appropriate, offer a replacement, refund, or other suitable resolution.

Lost Shipments

If your shipment appears to have been lost, please contact us.

Where appropriate, we will investigate the matter with the courier before determining the most suitable resolution.

Non-Refundable Situations

Refunds or replacements will generally not be provided in the following circumstances:

  • Incorrect shipping address supplied by the customer.
  • Customs delays, import duties, taxes, or seizure by customs authorities.
  • Delivery delays caused by courier services or events beyond our reasonable control.
  • Product misuse, improper handling, improper storage, or use outside its intended research purpose.

Research Products

All products sold by PS Research Labs are supplied strictly for research purposes only.

By placing an order, you acknowledge that you have read the product descriptions and understand the intended purpose of the products before completing your purchase.

Contact Us

If you experience any issue with your order, please contact us as soon as possible. We are committed to resolving genuine order issues fairly and promptly.

Website: https://psresearchlabs.com